Terms & Conditions effective from 22nd April 2024.

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Important Notice about our Airbnb Laundry Service

 

Our Airbnb Laundry Service has a standard turn around of 5-7 days.

 

Depending on the number of change-overs you have in a week we advise you to have a minimum of 3 sets of bedding and towels in you inventory (one in use, one spare and one in laundry).

 

If you have a high volume of quick 1 or 2 day change overs then you may wish to look at increasing your inventory to 4-6 of each item in order to ease pressure on your cleaners and our Laundry personnel.

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Please note that any Laundry Collected that is required to be processed on a quicker turnaround than our standard 5-7 days will incur additional charges as follows

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Rush 24 hour Service:   50% additional charge

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Priority 3 day Service:    25% additional charge

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Payment Terms & Deposits

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• All Airbnb customers will be given an account with Crease Away (subject to status) and will be invoiced per load or monthly according to suit.  All invoices are to be settled in fully by Bank Transfer or Direct Debit within 7 days of the invoice date.​  We offer a 5% discount to all customers who settle their invoices by Direct Debit.

 

• If you require us to provide you with Colour Coded Laundry Hampers then we can do so.  There is a one-off deposit payable of £10.00 per hamper provided.  This deposit will be returned to you when you return your hamper.  If you signed up to our Airbnb Service prior to the 1st May 2024 then you will not have paid a deposit for your hampers, therefore if you cancel our services and do not return our hampers then we reserve the right to invoice you £10 per hamper not returned upon termination of our services.

 

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Collection & Delivery Service

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• We offer a free delivery and collection service in the following areas Calne (SN11), Chippenham (SN14, SN15), Cirencester (GL7), Devizes (SN10), Malmesbury (SN16), Melksham (SN12) and Swindon (SN1, SN2, SN3, SN4, SN5, SN6, SN25, SN26). 

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• There is a minimum collection fee of £20 for all Airbnb Laundry Services.​

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• We can either collect on pre-arranged days or collect on an ad-hoc basis.  If collecting on an ad-hoc basis we will need at least 24 hours notice that you require a collection.  Due to the fact our collection and delivery rounds are planned to be fuel efficient we cannot give you an exact time slot.  All Airbnb Laundry will be collected and delivered between 8am - 5pm on your agreed day.  We can deliver to and collect from a safe place if you are not going to be around

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• You are welcome to drop your Laundry into our Calne Facility and pick the clean up if you so wish to do so.  Drop offs must reach us before 12:30pm for a 24 hour turn around or by 4pm for a Priority or Standard Service.  

 

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Missed Collection & Missed Delivery Charges

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• We reserve the right to charge a Missed Collection fee if you have no Laundry to send into us when we attend on a scheduled collection day.  The missed collection fee will be charged at £20 per missed collection.  To avoid this charge please let us know the day before that you have nothing to collect.  

 

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Inventory

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• Customers are required to provide an itemised list of all items included in the laundry collection, this can be done by completing an Airbnb Count Sheet (provided by Crease Away), or by listing all items on a piece of paper and including this with your laundry.

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Suitability

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• By using our Airbnb Laundry Service you agree that all items sent in to us for Laundering are suitable for a bulk linen wash at 60 degrees and are also suitable for drying in a tumble dryer.  All linen should also be suitable for ironing with a commercial rotary press.  We will not accept liability to damage to any item that is not suitable for this bulk linen laundry service.

 

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Lost / Missing Items

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• At Crease Away we take great care in looking after the items you have sent into us to be cleaned or ironed and have many fail safe procedures in place to ensure items are not lost or mixed up with other customer bookings.  This includes CCTV, tagging, and re-weighing of items throughout the Ironing and Laundry process.​

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• If in the unlikely event that you are missing an item then you should notify us within 24 hours of your Laundry being returned to you.  In the event that we cannot locate your missing item(s) then we will compensate you to a maximum of £50 per item and to the maximum of £500 per collection.

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Damage to items

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• In the unlikely event that we cause damage to your items through negligence or faulty machinery then we will fully compensate you to the current retail value of the item.  We may do this either by replacing the item on a like for like basis or by providing you with financial compensation.

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• We will not be liable for damage caused to a garment or item that has been Laundered, Dry Cleaned, or Ironed at the ‘Customers own risk’ due to not having a care label attached.

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• We will not be liable for damage caused to a garment or item that has been sent for Laundering when it’s not suitable to be laundered.

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• We will not be liable for damage to any accessory attached to a garment or item such as belts, buckles, brooches, logos, fur, zips, buttons, sequins, or beading.

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• We will not be liable for damage to any garment included in a bulk service wash which has not been suitably separated by the customer, this includes but is not limited to shrinkage and colour running.

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• We will not be liable for damage to any garment or item which is already damaged when it is sent into us for cleaning or ironing.

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• Laundering and Dry Cleaning of garments and items will overtime lead to colour fading, and deterioration of accessories such as buttons, poppers, decretive embroidery, labels, sequins, zips etc, this is normal and therefore we cannot be held responsible for this type of damage.

 

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Stain Removal

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• Successful Stain Removal through the Laundry & Dry-Cleaning process cannot be guaranteed.  However, by letting us know about the stained item when it’s sent into us will increase our chances in getting the stain out.  The best way to let us know about a stain is to place it into a separate bag within your laundry bag, and make a note on your count sheet or inventory that there is a stained item enclosed.

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• Successful Stain removal depends on many factors such as the composition and age of the stain, the type and age of fabric, dyes in the fabric and previous cleaning attempts.  If a stained item has not been separated then it will be washed in the bulk wash without stain treatments being applied, therefore reducing our chances of getting the stain out.

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• We do not charge extra for Stain treatments and will do all we can to try and remove the stain without causing damage to your garment / item. Unfortunately, if we are unsuccessful in removing the stain then the cost of the original booking will still be payable in full.

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• Fake Tan and Mascara are the hardest stains to remove, and it is imperative that any linen with this stain is separated before it gets to us.  The quicker we can get our specialist stain treatments to the stain the better chance we have at removing the staining.  Unfortunately, once these stains are washed as part of a bulk load, the heat from the water and dryers will set the stain making it vertically impossible to remove.  Fake Tan also reacts badly to oxidising agents that we use on White Linen - so by including a fake tanned item in your bulk wash (without separating it) will cause irreversible damage of which we will not be liable for.

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Labelling

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• As standard all duvet covers and sheets will be labelled according to size during the ironing stage.

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• We will also label items where we have been unable to remove stains.

 

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Cancellation

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• You may cancel your booking up until 7am on the day your collection is due.  Once your booking has been collected then it cannot be cancelled.  We reserve the right to charge a Missed Collection Fee If you cancel after the 7am deadline.

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• If you have sent in curtains, blinds, rugs, or complex items to be dry cleaned, then you have the right to cancel your booking and have your items returned at no charge if the price of the service exceeds your budget.

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• We reserve the right to cancel your booking if you have an outstanding balance with us, or that we feel cleaning your items will result in damage.  In either case you will not be charged for the cancellation.

 

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Unclaimed Items

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If in the event we are unable to deliver your item(s) or you fail to collect your item(s) then we will hold on to them for a period of 12 weeks while making every effort to contact you.  If items remain un-claimed after the 12-week period, then we will donate your items to the local homeless charity 'Doorway' in Chippenham.  We will of course still be owed for the cleaning and will of course try and reclaim these costs from you.

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