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terms & conditions

Here is the small print relating to the Ironing, Laundry & Dry Cleaning Services provided by Crease Away.  Please note that by placing a booking online, by phone, email or text you are accepting these Terms & Conditions of Service and agree to be bound by them.

1. Minimum Weight Policy (Ironing & Laundry)

We operate a minimum collection policy for ironing, minimum collection weights are shown below:

3kg - Calne (SN11)

4kg - All other areas

If your ironing weighs less than our minimum weight then the driver will invite you to add more items to increase the weight, if this is not possible then the minimum charge will be applied.

1.a.  Minimum Service Charge (Dry Cleaning)

There is a minimum Service Charge of £15.00 for Dry Cleaning Services when using our Collection & Delivery Service.  This minimum charge is not applicable if you drop off to and pick up from our Calne Facility.

​2. Drop Off’s

We offer a reduced price for any customer who brings their ironing into our facility and then collects it when ready.  If we are required to deliver the ironing (rather than it being collected) then a delivery fee of £3.50 will be added to the cost of the ironing service.

3. Collections & Deliveries - All Services

Our drivers will attend between the times requested in your booking.  However please be aware that this time slot is only a guide time, and that our drivers may be delayed by traffic or other reasons beyond their control.  If you are not going to be home when our driver calls to collect your ironing, then we are happy for you to leave it in a safe place for collection. Please call our office to arrange this on 01249 847370.  Collections and Deliveries are only available Monday - Saturday.  We do not provide collections or deliveries at Sundays or Bank Holidays.  Deliveries can only be left in a safe place if the Ironing has been paid for prior to return.​

3.a.  Missed Collections

If you are not home during the time slot you have booked and have not left your ironing in a pre-agreed safe place then we will mark your collection as 'Missed'.  We reserve the right to charge £10.00 for all missed collections.  This charge will be added to your next successful collection.

3.b.  Missed Deliveries

Your ironing will be returned 'Not Delivered' to our office If you are not home during the agreed delivery time slot and you do not have a pre-agreed safe place for us to leave your ironing.  You will be required to call the office on 01249 847370 to re-arrange delivery of your ironing.  We reserve the right to charge a £10.00 re-delivery fee which will be added to your charge at the point of sucessful delivery.

4. Payment Terms

Payment is due when your ironing or Dry Cleaning is returned either by Cash or Credit/Debit Card.  Payment can also be made by Bank Transfer; however this will need to be made prior to the return of your ironing.  We reserve the right to retain your property until payment is received in full. Regular Clients can also sign up to pay by direct debit, details are available on request.

5. Cancellation

If you wish to cancel or rearrange your booking you must do so at least 2 hours before your agreed collection time slot.  This can be done by sending an email or by calling our office on 01249 847370.

6. Damage to Garments (Ironing Service)

In the unlikely event of any items being damaged we will compensate to a maximum £50 per item. Any iron damaged, stained, or shiny items you include with your load will be returned un-ironed to avoid any misunderstanding regarding liability for damage. Any claim for damage must be made within 48 hours by email or by calling us on 01249 847370.  We will NOT IRON any item where the 'Care Label' states that the item should not be ironed.

7. Stains / Damage to Garments (Laundry & Dry Cleaning)

Successful stain removal is not guaranteed.  You as the customer are responsible for indicating any special instructions relating to each garment.  Crease Away will not be responsible or be held liable for any damage caused to your garments where special instructions have not been provided, where care labels are missing or unclear,  or where you, the customer instruct us to clean your items regardless of what the care table dictates.

8. Guarantee

If you are not happy with the standards of ironing or dry cleaning, then please return the item(s) to us on your next booking, and we will be happy to iron or clean it again at no extra cost. For best ironing results we advise that items are fully shaken when they are removed from the Washing Machine or Tumble Dryer,  and are not packed in your ironing bag damp or wet.  No refunds will be given for any reason.

9. Discounts

Crease Away operate several Discount Schemes.  Only one discount can be claimed per booking.  The discounts offered are only available on our Ironing Services and are subject to the associated terms as follows:

9.a. New Customer Discount

A 10% New Customer Discount is given to all new customers (Ironing and or Dry Cleaning) from their second booking.  A voucher will be given to the customer to use.  This voucher must be produced to the driver at the time of collection to claim this discount.  This discount is not transferable and vouchers cannot be exchanged for a cash equivalent.

9.b. NHS Discount

A 20% Discount is available to all NHS Staff for Ironing Services.  This discount should not be used to discount the ironing costs of a supplementary business such as an Airbnb. A valid NHS ID card will need to be shown to claim this discount and regular checks will be made. Crease Away reserve the right to withdraw this offer from individual customer if they feel the good nature of this discount is being abused.

9.c.  Loyalty Discount

A Discount of 20% is available to all customers on their 7th booking. Customers are required to save stamps via a Loyalty Card, once this card is completed (6 stamps) then 20% can be claimed on the next booking. Discount is limited to 10kg.  Stamps are issued on collections only and cards are available upon request.  Loyalty Discount cannot be used to discount the Service Fees on our Airbnb Laundry Service.

10.  Privacy Policy

All personal details submitted on this website will only be used by Crease Away in order to provide you with the services you have requested, stored for accounting and business records and to keep you updated with our services.  Details will be stored securely and not passed on to a third party (unless required to do so by law).

11. Drink for the Drivers

All clients should attend the Piggy Bank Micro Pub in Calne once a month to purchase a pint of Real Ale of your choosing for your delivery driver.  Your attendance must be on a Saturday between the hours of 7pm - 9pm.  If your delivery driver does not drink the pint of ale within 60 seconds, then you are entitled to a full refund on your most recent ironing collection.  

Terms & Conditions updated on and effective from 1st November 2023.

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