Terms & Conditions
Here is the small print relating to the Ironing Services provided by Crease Away. Please beware that by placing a booking online or by phone you are accepting these Terms & Conditions of Service.
1. Minimum Order Policy
We operate a minimum order policy, this is 2kg (£10) for the Calne (SN11) area and 4kg (£20) for all other areas. Ironing bags weighing less than the minimum weight will be charged at the minimum weight price.
2. Collections & Deliveries
Our drivers will attend between the times requested in your booking. However please be aware that this time slot is only a guide time, and that our drivers may be delayed by traffic or other reasons beyond their control. If you are not going to be home when our driver calls to collect your ironing, then we are happy for you to leave it in a safe place for collection. Please call our office to arrange this on 01249 847370. Collections and Deliveries are only available Monday - Friday. We do not provide collections or deliveries at Weekends or Bank Holidays. Deliveries can only be left in a safe place if the Ironing has been paid for prior to return.
2.a. Missed Collections
If you are not home during the time slot you have booked and have not left your ironing in a pre-agreed safe place then we will mark your collection as 'Missed'. We reserve the right to charge £5.00 for all missed collections.
2.b. Missed Deliveries
Your ironing will be returned 'Not Delivered' to our office If you are not home during the agreed delivery time slot and you do not have a pre-agreed safe place for us to leave your ironing. You will be required to call the office on 01249 847370 to re-arrange delivery of your ironing. We reserve the right to charge a £5.00 re-delivery fee.
3. Payment Terms
Payment is due when your ironing is returned either by Cash or Credit/Debit Card. Payment can also be made by Bank Transfer, however this will need to be made prior to the return of your ironing. We reserve the right to retain your property until payment is received in full. Regular Clients can also sign up to pay by direct debit, details are available on request.
If you wish to cancel or rearrange your booking you must do so at least 1 hour before your agreed collection time slot. This can be done by sending an email or by calling our office on 01249 847370.
5. Damage to Garments
In the unlikely event of any garments being damaged we will compensate to a maximum £25 per item. Any iron damaged, stained or shiny items you include with your load will be returned unironed to avoid any misunderstanding regarding liability for damage. Any claim for damage must be made within 48 hours by email or by calling us on 01249 847370. We will NOT IRON any item where the 'Care Label' states that the item should not be ironed.
6. Ironing Guarantee
If you are not happy with the standards of ironing, then please return the item to us on your next booking, and we will be happy to iron it again at no extra cost. For best results we advise that items are fully shaken when they are removed from the Washing Machine or Tumble Dryer, and are not packed in your ironing bag damp or wet. No refunds will be given for any reason.
All new customers will be given a 10% Discount Voucher to use on their next booking, this voucher is no transferable. We also offer a 20% Discount to all NHS Staff, in order to claim the NHS Discount we will need to see a valid NHS ID card or Payslip. The NHS Discount is ongoing, and we reserve the right to ask to check NHS ID at regular intervals. The NHS Discount cannot be used in conjunction with the New Customer Discount.
All personal details submitted on this website will only be used by Crease Away in order to provide you with the services you have requested, stored for accounting and business records and to keep you updated with our services. Details will be stored securely and not passed on to a third party (unless required to do so by law) or used for marketing purposes.
Terms & Conditions updated on and effective from 12th April 2020